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| March 17, 2021 Unitedsoftball3 | Topic: Bats Discussion: Help with Suncoast customer service I am hoping someone can help me. I purchased a Suncoast 12" Max bat on Feb 12th. The first time taking batting practice, the barrel cracked. I filled out a warranty return on their website and they sent me a return number and address. Tracking shows the received my bat on 3/12/21. Since then I have had no communication with them. Suncoast Customer service sends me to voicemail and I have left messages, but have had no response. My question, is this normal for Suncoast? How long does this process normally take? Is there a Suncoast Rep in the SouthEast (Alabama) I can contact for info? Any help will be greatly appreciated. |
