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Discussion: Miken bats return policy

Posted Discussion
April 30
big unit

19 posts
I called miken in regards to a problem with my senior bat that broke at the handle( like 6 inches from the knob where you hands hold the bat) the women on the phone told me the bat is a no warranty bat, i said yes you are correct but the bat broke at the handle ! Than she said it again it's a no warranty bat. So i said it's not normal for a bat to break at the handle must be a manufacturer defect ! She said no it happens and because its a no warranty it's not covered !! Unbelievable !!!!

Wait it gets better on monday i went and played league ball and i broke my DC 41 bat, so i get my receipt and i call in to get a RA # the women on the phone ask me a bunch of questions than we get to the bar code , so the bar code numbers are worn off i can't read all of them, she than asked me if i had my warranty card, i said i don't remember where i put it , she than say O well you need that card to get a warranty replacement !! I said really i have the receipt that shows i paid for this bat ! She tells me that i need the bar code numbers i told her again they are worn off and i can't find the card !! She says without that there's nothing i can do !!! Unbelievable !! I have come to the conclusion that miken will do anything they can not to honor there warranty ! Why offer a warranty when you have no plans on honoring the warranty !! This the last time i buy a bat from miken !! They lost a good customer! Funny thing is i have the receipt !! That alone should be enough ! I will be following up with the better business bureau in Minnesota !!
May 3
crown
Men's 50
6 posts
Sorry to hear about your Miken Warranty issues. Breaking at the handle does seem like a defect and would think Miken should consider an exception for the issue you are having with the non-warranty senior bat. Sounds like bad customer service and may drive players away from Miken brand loyalty with that type of service.

I had a similar warranty issue with Miken recently. I purchased a 2018 KP23 ASA bat (great bat!) which had a 1 year warranty. The bat cracked and I contacted Miken for a warranty replacement. Was told I had to have a copy of my original receipt and the physical JTS bar code sticker to obtain a warranty replacement.

I don't keep physical copies of the sticker or the receipt. I use a program called Evernote and have pdf copies of my purchase receipt and digital photos of the JTS bar code sticker in case of warranty issues. Miken has accepted these electronic versions from me in the past. The Miken rep I spoke to for my warranty issue said they would accept digital copies this time but not in the future.


I mentioned to the rep that I had recently purchased 2 new ASA model warranty bats (2019 ASA KP23 & 2019 ASA Freak Primo) and had already trashed the JTS barcode sticker and receipt because I had made digital copies of them.

Miken's response was "well, let's just hope you won't need to warranty the other bats."

I don't have an issue keeping up with the jts code and warranty electronically but to require a person to keep the physical bar code sticker in the digital age is ludicrous.

I swing Adidas bats for senior ball and LOVE the way they perform. Adidas just came out with a USSSA bat called the Ruckus and plan to release an ASA version in the near future. Even better, the Ruckus comes in two flavors - a warranty version (more expensive) and a non-warranty version (same bat, cheaper price, but no warranty).

Just got the USSSA version of the Ruckus in yesterday and hope to test it out this weekend. If it performs anything like my Adidas senior bats, I will purchase the ASA version when it is available.

Best of luck with your issue.
May 4
Pepper

6 posts
Big Unit. I have a very similar situation with my Ultra II. I refer you to my Feb 5 post under "bats". Purchased from Direct Sports who referred me to Miken. I explained the clean break at the handle, Also it had no serial number but an orange tape under grip with number 207. I thought it was some type of pre-production test bat had got into the system as manufacturer told me all Miken Ultra II had serial numbers. It snapped off at the handle when it hit it on the sweet spot and I am not a power hitter. Have not heard from the Miken rep who said said he look into it.
May 6
BOURGEOIS
Men's 40
18 posts
I would try to reach out to Alan Tanner. He is not only a Rep for Miken/Worth, but he knows bats better than anyone and will let you know if it is a defect or just a normal break.

Kevin Bourgeois
ONYX ELITE
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