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Discussion: Not HAPPY with Bats Unlimited!

Posted Discussion
March 13
Big Mike

84 posts
Ordered 2 bats from BATS UNLIMITED 3 days ago. A Reebok Yellow and a TOC Miken. Payed for overnight shipping as I was going to be home all day. Followed tracking online. No knock on the door, no doorbell ring, nothing. Looked at fedex.com and saw it says it was delivered at 9:20 am. went outside and NOTHING! Talked to my neighbors, no one saw the truck, no strange vehicles in the neighborhood, looked in the bush's, nothing. Today called Bats Unlimited, was told to call Fedex, did so and was told it was delivered, said it was the shippers responsibility. Called Steve at Bats Unlimited, was told it was the delivery company who is responsible. So now I'm out 400 bucks and no bats! TERRIBLE customer service. NOT FREAKIN HAPPY! These bats were to be given to my Wounded Warriors PNW team. We don't have the money to again buy bats so I guess we go without!....Thanks

P.S. Filed a claim with FEDEX but was later called back and told there was nothing they could do, again told was shippers deal.
March 13
?

121 posts
So let me get this understood.

Did BATS UNLIMITED turn the bats over to FEDEX on time as per your order?





March 13
Big Mike

84 posts
Bats Unlimited did as directed....the problem I have is Fedex states that the shipper must file a claim...not done...The Shipper says it's a Fedex problem. neither party will accept responsibility....so it's just me who eats it.
March 13
Big Mike

84 posts
JUST got off the phone with Fedex and they state the shipper closed the claim.....
March 13
FOFO
Men's 60
284 posts
Big Mike,
If you didn't receive the bats call your credit card company, explain the issue and do a charge back to recover your money.
March 13
Big Mike

84 posts
Alan I wanted to buy from you but I have tried calling and sent email.....nothing....think you are mad with me for some reason
March 14
Fred S
Men's 85
297 posts
Had same problem with FEDEX with a non-softball item. Item was damaged and they claim it wasn't packed right. I was out only $150.00. Never will use FEDEX again.
March 14
swing for the fences
Men's 50
1224 posts
had a bad experience with EBAY and a seller.. first off.. my wife answers the door and it's USPS with an empty bat box... he says he will take it back and that there is nothing in it.. I notify the seller and eBay.. they do nothing and now it's my responsibility to track it all down... I summit what I found to EBAY and they side with the seller and I was sold an empty box.. Bat for my son was never delivered and I was out $150.00..
March 14
sdsharksbb

38 posts
have had this happened 3 times all I did was go to credit card co it may take some time but I got my money back from them Dan
March 14
OZ40

550 posts
FedEx imo is not a customer freindly company. I once sent two double-boxed containers of antique English china to a phone bidder from one of my auctions and they both arrived crushed. It took me around 4 months to get reimbursed from them. Remember, all the big shipping companies have large customer service departments. while you are taking your time out of your day to deal with these faceless companies, they have large staffs on payroll whose job is to deal and negotiate with you. These companies must make tons of money from people who don't want to jump through the endless hoops they establish just to get their own money back. It doesn't make much difference to a company making millions of dollars a year if you lose a couple of hundred dollars and use their services again. Have items shipped to a neighbor who you know will be home or to your workplace and insist on a signature at time of delivery. For companies to leave items worth a hundred plus dollars on your porch is not a good idea in some areas.
March 15
Big Mike

84 posts
Truthfully I don't lay 100% of the problem on Fedex. I am ticked that Bats Unlimited has seen fit to cancel the investigation(for lack of a better word). Just not good customer service. I don't think it wise of me or anyone for that matter to buy from someone who doesn't do what needs to be done to help satisfy a customer. OZ40 you say leave it with a neighbor...hell, I was home!
March 15
OZ40

550 posts
Mike, I read that you were home, I was just stating in general to all that read these posts to have a signature delivery or have it sent to a neighbors home. There were a lot of incidents around here during the holidays where crooks were following delivery drivers and swiping packages from porches. Good Luck.
March 15
Curly67
Men's 70
7 posts
Claims involving UPS, FedEx, USPS always start with the shipper. Bats Unlimited files claim, FedEx investigates. Bats were probably delivered to same number different street. FedEx may have messed up, however Bats Unlimited is not doing you right, they are the responsible party to make this right to you. Bats Unlimited should go after FedEx, and or change shippers. I have had dozen's of bats shipped with UPS & USPS with no problems.
March 15
Gunny2

47 posts
Need to tell your shippers to go USPS, because they won't leave it it front of the house but you will get a slip to come & p/u. That might be the safe way to do it. FedEx & UPS do this a lot & I have heard people having trouble with this. Not just bats but everything they try to deliver.
March 15
titanhd
Men's 60
641 posts
Gunny it is not up tp the shipping company or USPS to decide weather ot not to deliver packages without being signed for.This a request and a responsibilty of the Shipper.They all including USPS will leave packages without a signature if not requested by the shipper. Curly is correct claims start with the shipper...
March 15
Big Mike

84 posts
As you can see, that's the reason I'm not very happy. The shipper just chose to not file a claim....leaves me kind of out in the cold. 480 bucks wasted.
March 15
AJC
Men's 60
222 posts
Mike, you are correct, this is on Bats Unlimited. They need to file a claim and get it to Fed Ex .it makes no sense for them not to do so. It would be wise to tell the shipper that a signature is required for the package and for it not to be left on the porch as there has been a rash of thefts of packages from homes throughout the country. I'd put another phone call into Bats Unlimited and ask to speak to a manager. If that goes nowhere then I'd call your credit card company and dispute the charges. Good luck, hopefully B. U. steps up and does the right thing.
March 16
BATCAVE

3 posts
This is Bats Unlimited. I completely understand Big Mikes frustration. When we spoke late Thursday I asked him if we could get a SIGNATURE REQUIRED for the package just for this reason and that we can't be responsible if something gets stolen. He told me that he didn't want to, so I figured he may be in and out of the house throughout the day. So I shipped it out next day air and it was dropped off at his location at 9:20 the next morning. Mike then called me the same day it was delivered and told me the package wasn't there and proceeded to tell me that there are "TWEAKERS" in his area which in my mind I would have DEFINTELY got a signature just for that reason. So I immediately called Fed ex to have that driver come back out to show Mike were he put the package and they told me that the driver told Mike the description of his house and the car that was in the driveway and also told me it was his first delivery that morning and he rang the doorbell and knocked as well. Fed ex told me at that point since there was NO SIGNATURE that they are not responsible if something gets stolen and that they will not honor a claim and the case will automatically be closed! So after all this I would like to get opinions on what would you do if this was your small business and do you think I'm at fault in anyway? Signatures are good to have if you know you might not be there all day but sometimes people work away from home and can't be there to sign that's why we give the option and tell the customer that we can't be liable for it. Mike agreed. Furthermore I don't feel that Bats Unlimited should receive the negative feedback for doing their job as instructed by the customer. Not fair in my eyes. This may come across as not being compassionate and hate that this happened. We support all branches of military and can get you stuff at cost due to the circumstance.
March 16
hector
Men's 60
52 posts
I believe paying extra for signature confirmation, for delivery to a home is the way to go.
March 16
BATCAVE

3 posts
I agree you the Hector and that's why we ask everybody if they want to do a signature. We don't even charge for that service as well but some people don't want it in case they aren't there
March 16
Big Mike

84 posts
Batcave...I was home all day! no doorbell, no knock, so you can bet your bottom dollar, I will spread the word that Bats Unlimited is not the place to buy bats. There is an old saying in retail....please one customer, and he will tell 10 people, make one customer unhappy and he will tell 100. Guess which one I am?
I have been buying my bats from Alan at Team 1 for a long time with never a problem. I probably spent over 1000 bucks last year with Alan. Believe me, I will go back to him.
As for getting stuff at cost, I told you who I was and who I am associated with., I was never offered at cost, at least I wouldn't have been out so much.
March 16
deep14

102 posts
We do not know if the driver was just lazy and dropped without even knocking.Happens to me alot so i am now 1 of 100
March 16
BATCAVE

3 posts
I don't offer anything at cost or we wouldn't be having this conversation. I wouldn't be in business. If something happens like this where I'm NOT AT FAULT then I was going to give you bats at cost. I'm still very confused as to WHY you wouldn't get a signature if you live near "TWEAKERS" and you would be home to sign for it. I never told you it was going to cost you more for a signature. Maybe you were in the shower I don't know but if that's what you want to do and spread the word then that's what you have to do. I would think that people reading this would take our side It's NOT OUR FAULT in any way shape or form. FED EX UPS DHL won't give the shipper a claim if it's not signed for. You're asking me to just throw away the $400 plus dollars even though we're not at fault. Doesn't seem fair
March 16
Big Mike

84 posts
You know what? I'm done with this. Learned a very good lesson thru all this...sad, very sad
March 16
Pitcher22
Men's 50
39 posts
This is for Big Mike and BATCAVE...... I normally stay out of situations like this but I must say something as I AM A 20 YEAR DRIVER FOR UPS......I will keep my comments off this board but would be willing to try and shed some light on this for both of you if you want ........... Lester.Bowles.22@gmail.com......
March 16
smooth01
Men's 50
128 posts
BATCAVE, this is a lesson learned for both of you, I would say you are both responsible for the re- coup of funds. Big Mike for not accepting the offer for the FREE signature acceptance. BATCAVE for not requiring a signature, as there was going to be no charge for it anyway , and for not just going ahead and requiring it to cover your butt..both are reputable ,I suggested split the loss and re-settle if the bats would happen to show up.




March 21
Wayne 37
Men's 65
773 posts
I got to go with BATCAVE on this one. They upheld their end of the contract so to speak. I carried mail for 25 years, and there isn't anything a shipper can do once the item leaves their hands. I've seen it all out there.

The simplest thing to do is have your item held at the station the driver/carrier works out of. Doesn't hurt to have insurance either.

Personally, I think this is kind of childish to call someone out on a forum for doing their job when you know of the consequences involved to try, and undercut their livelihood.

If you can't post anything advertising for commercial product, services or websites, you don't get to bash one for doing their job on a this forum either.

Locks only keep honest people out. My 0.02 cents, and keep the change.
March 23
Hatman

1 posts
Bats Unlimited all the way! If I am reading this correctly, Bats Unlimited offered a signature, and Big Mike declined? If you were going to be home "anyway" why not get a signature??? If I am correct, that is an extra cost from the shipper and it doesnt sound like they were extending that cost to you.

Big Mike said he learned a lesson, but from his actions, I would say he hasnt learned anything. Bats Unlimited has zero responsibility in this. Sorry for your loss, Mike (and Im a big supporter of WW's), but this is on you.
March 23
PoollShark
Men's 50
90 posts
Like the last couple posters I have to give the nod to BATCAVE as well. He fulfilled his obligation and offered signature confirmation at his expense which was turned down by the customer. I see no reason here why I wouldn't consider doing business with Bats Unlimited. I honestly don't see anything more they could have done.

Big Mike, just out of curiosity, if you knew you would be home all day then why would you not use the signature confirmation? It was free to you.
March 23
Mango
Men's 50
159 posts
Hey Big Mike,
I've been dealing with Steve from Bat's Unlimited for over 8 years. He's always been above board, honest and straight forward. Nothing sketchy about him or Bat's Unlimited. I can't speak for FedEx or your neighbors but Bat's Unlimited is OK in my book. I read an article around Christmas about thieves following Fed Ex trucks and picking up packages left on doorsteps. If that happened I don't see how Bats Unlimited is responsible.
Mango
March 23
HJ
Men's 70
481 posts
If you paid by credit card you can follow their procedures and dispute the claim. If I am reading this right, and I skimmed it, all you are asking is for your vendor to file a claim which is what FedEx needs to start an investigation and costs them nothing. They should not object. By disputing the credit card charge, the credit card company starts an investigation and if you word it correctly they will ask your vendor why he didn't file the claim, etc. They will also debit his account and postpone requiring you to pay until the credit card finishes its investigation.
March 25
AJC
Men's 60
222 posts
Just goes to show you there are always two sides to a story. Upon reading Bat Caves post, how can you not side with him. Fed Ex has said they delivered the package, even describing the house and the car in the driveway. I learned a lesson here. I never have asked to have a signature needed for delivery as we haven't had a problem YET but I think I will from here on out, just to protect both parties. I have also ordered from Bats Unlimited in the past and never had a problem.

hope you guys can both walk away somewhat satisfied as this seems like a no win situation for someone.
March 26
B94
Men's 50
138 posts
It typically costs me $1.50 to add the signature option and it's the best insurance whether you're sending or receiving something. It's saved me grief on numerous occasions...
March 26
neck10

714 posts
should have used UPS
March 29
mnball

29 posts
I have used bats unlimited for about 4 years and I have had about 8 bats delivered without a problem. In this case Bats Unlimited MUST step up and file a claim to help you out.
Please keep us posted as I might not use Bats Unlimited again and just go through Alan.
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